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Getting customers live

Get customers live in days, not weeks.

Agents draft RFP and security review answers, assemble every underwriting case, and unblock integrations before launch. Approvals stay with your team. One harness, running in your cloud.

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Revenue starts at go-live.

Every new customer waits on a security review, an underwriting queue, and an integration. Each step is a manual handoff, and every day it adds pushes back revenue.

Every deal brings a questionnaire

Banks and enterprises send hundreds of security and RFP questions, and sales engineers answer them by hand.

Applications wait on documents

Requirements change by country, product, and risk tier, and incomplete files sit in the review queue.

Integrations stall on questions

Technical questions wait for the few engineers who can answer them, and launch dates slip.

Three teams, one harness.

Start with the step that holds launches the longest. The same connectors, approvals, and record of work carry to the next team.

Sales engineering and RFPs

Draft RFP and security questionnaire answers from your approved docs, code, and uptime data, citing every source.

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Underwriting, KYB and KYC

Assemble the evidence for every pending application and request what’s missing. Your underwriters make the call.

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Implementation

Answer integration questions from your logs, docs, and the customer’s sandbox traffic, and flag what blocks go-live.

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Rain

$750k

Vendor and salary spend saved at Rain, a $1.95B stablecoin company

See how Rain uses Runtime

One harness, from signed to live.

The same customer moves from a security review to underwriting to integration. On Runtime, every team works from the same memory and the same record.

  1. 01

    One memory across teams

    What sales engineering learned about a customer’s setup is already in context for underwriting and implementation.

  2. 02

    One record of every decision

    Every document, check, and approval is stored with the run, ready for your partner bank and auditors.

  3. 03

    Skills that sharpen with every launch

    Agents learn from past launches and propose updates to their own checklists and answer libraries.

Autonomy you grant, step by step.

Start with evidence and drafts. Approvals and anything sent to a customer stay with your team.

  1. 1

    Investigate

    Agents assemble each case.

    Your team · Decides every application

  2. 2

    Draft

    Answers and replies, with sources.

    Your team · Approves each draft

  3. 3

    Act on routine steps

    Like requesting missing documents.

    Your team · Approves applications

  4. 4

    Monitor after launch

    Agents re-review live merchants.

    Your team · Reviews changes

Agents prepare the case. Your team decides.

Read about our security
AuditedSOC 2Compliant

Decisions stay with your team

Agents gather evidence and draft. Approvals, declines, and anything sent to a customer wait for the reviewers you define.

Identity data stays private

SSNs, passports, and bank details are masked before any prompt or log. For the most sensitive work, run open-weight models inside your network.

Your cloud, your models

Run agents in your own AWS, GCP, or Azure account, or self-host the platform. SOC 2 audited, and we never train on your data.

Getting customers live: common questions

01Do we need to replace our KYB or KYC providers?
No. Agents work with the results from the providers you already use, like Alloy, Persona, or Middesk, and investigate the cases their checks leave pending.
02Can agents approve or decline applications?
Only if you allow it. Most teams keep every decision with their underwriters, and let agents assemble the evidence and request missing documents.
03How do agents answer RFPs and security questionnaires?
From the sources you approve: past answers, policies, product docs, and code. Every answer cites its source, and anything new goes to the owner you name before it’s sent.
04How do agents help implementation?
They read the customer’s sandbox traffic, your logs, and your integration docs, find what blocks go-live, and draft the fix for your team to send.
05Does underwriting stop at approval?
It doesn’t have to. Scheduled agents re-review live merchants against fresh evidence and flag changes for your team.
06What should a pilot look like?
One queue, like pending KYB reviews, with historical applications first. Measure review time, completeness, and decisions against your team, then expand as the results hold up.

Start where launches stall.

See agents draft a security questionnaire, assemble a KYB case, and unblock an integration, each ready for your team’s approval.

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