These Terms of Service ("Terms") govern your use of the Runtime platform, website, and related services ("Service") operated by Runtime ("we", "us", or "our"). By using the Service, you agree to these Terms. If you use the Service on behalf of a company, you agree on its behalf and confirm you have authority to do so. If your company has signed an order form or master agreement with us, that agreement controls where it conflicts with these Terms.

1. Description of Service

Runtime is an agent harness for payment and financial operations teams. The Service lets your team build, run, and manage AI agents that work on isolated computers, connect to the tools and data you authorize, and can be called from Slack, Microsoft Teams, email, text messages, phone calls, alerts, or schedules. The Service includes approvals, role-based access, memory, audit trails, model routing, and the ability to run coding agents such as Claude Code, Codex, and OpenCode. Depending on your plan, agent computers may run in our cloud, in your own cloud account, or in a fully self-hosted deployment.

2. Accounts and Authorized Users

The Service is intended for business use. You must be at least 18 years old and provide accurate information to create an account. You are responsible for the people you invite, the roles and permissions you give them, keeping account credentials secure, and all activity that occurs under your account.

3. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations, including sanctions, anti-money laundering, consumer protection, and privacy laws
Infringe on the intellectual property or privacy rights of others
Distribute malware, viruses, or other harmful code
Access systems, accounts, or data you are not authorized to access
Engage in cryptocurrency mining or similar resource-intensive activities
Send spam or unsolicited messages, or place calls without the consent and notices the law requires
Harass, abuse, or harm others
Circumvent usage limits, approvals, or security measures
Facilitate fraud or any other illegal activity

4. Your Data

You retain ownership of the data, files, code, instructions, and other content you or your agents provide to or create with the Service ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data only as needed to provide, secure, and support the Service. We do not use Customer Data to train AI models.

You are responsible for having the rights, consents, and notices needed to connect your systems and to process Customer Data with the Service, including personal data, payment data, and recordings of calls or messages. If you process cardholder data or other regulated data, you are responsible for choosing a deployment and configuration that meets your obligations, such as running agent computers in your own cloud.

5. AI Agents, Outputs, and Actions

Agents use AI models, which can make mistakes. You acknowledge that:

Agent outputs, including investigations, drafts, decisions, and code, may be inaccurate or incomplete
You decide which systems agents can access and which actions require human approval
Actions an agent takes through systems you connect, such as moving money, updating records, or sending messages, are taken on your behalf
You are responsible for reviewing outputs before relying on them, especially for decisions that affect your customers
The Service does not provide legal, compliance, financial, or tax advice, and you remain responsible for your regulatory obligations

6. Third-Party Services and Models

The Service works with third-party AI models (such as Claude, OpenAI, Gemini, and open-weight models) and third-party tools you connect (such as Slack, Microsoft Teams, GitHub, and your processors, banks, and internal systems). Your use of those services is also subject to their terms. We are not responsible for third-party services, and they may change or become unavailable.

7. Customer-Hosted Deployments

If agent computers or the platform run in your cloud account or infrastructure, you are responsible for that environment, including its access controls, network configuration, and infrastructure costs. We are responsible for the software and any parts of the Service we operate.

8. Professional Services

Forward-deployed engineering, onboarding, and other services we agree to provide are described in your order form. Agents, workflows, and scripts we build for you with your Customer Data are yours to use with the Service. We keep ownership of the Service and our general know-how, tools, and templates.

9. Confidentiality

Each party will protect the other's non-public information with reasonable care, use it only to perform under these Terms or your agreement with us, and share it only with people who need to know it and are bound by similar obligations.

10. Service Availability

We work to keep the Service available but cannot guarantee uninterrupted access unless your agreement includes a service level commitment. We may modify, suspend, or discontinue features. Agent computers are temporary and may be stopped or recycled, so keep anything you need in connected systems or exports.

11. Fees and Billing

Fees are set out in your order form or on our pricing page. We may change pricing with reasonable notice, and changes to contracted fees take effect at renewal. You are responsible for applicable taxes and for model or infrastructure costs billed to your own accounts.

12. Termination

You may stop using the Service at any time, subject to any commitment in your order form. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the Service or others. On request after termination, we will make Customer Data we hold available for export for a reasonable period, then delete it in line with our retention practices.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR AGENT OUTPUTS WILL BE ACCURATE, UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, FUNDS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify and hold us harmless from claims, damages, or expenses arising from your Customer Data, actions taken by your agents through systems you connect, your violation of these Terms, or your violation of law or third-party rights.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms and changing the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

18. Contact

If you have questions about these Terms, please contact us at [email protected]